Don’t End Your Telehealth Call Without Asking These Questions!

Telehealth consultations have become a convenient way for seniors to access healthcare from the comfort of home. While these virtual visits can be effective, it’s essential to ask the right questions to ensure you fully understand your health concerns, diagnosis, and treatment plan. Here’s a guide to important questions you should ask during your telehealth appointment to make sure nothing gets overlooked.
by Dr. Samuel King
Jan 5, 2025
questions to ask about telemedicine
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Don’t have a telehealth provider yet? Read this first!

1. What’s the Diagnosis and How Was It Determined?

Your doctor may discuss your diagnosis during the telehealth visit, but it’s important to fully understand what that diagnosis means. Ask your physician to explain the condition in simple terms and how they reached that conclusion based on your symptoms, medical history, or any tests they might have conducted. If the diagnosis is unclear or vague, don’t hesitate to ask for clarification.

2. What Are the Treatment Options?

Once the diagnosis is clear, the next step is to understand your treatment options. Some common questions to ask include:

  • What are the recommended treatments for this condition?
  • Are there alternatives if I prefer a different approach?
  • What are the risks and benefits of each treatment option?It’s also important to ask whether lifestyle changes, such as diet or exercise, could improve your condition alongside medical treatments.

3. Are Medications Necessary? If So, How Should I Take Them?

Medications are often part of a treatment plan, so it’s important to ask detailed questions about them. You should inquire about:

  • The name of the medication and its purpose.
  • The correct dosage and how often to take it.
  • Potential side effects and interactions with other medications you’re currently taking. Don’t forget to ask whether there are any non-prescription alternatives or if over-the-counter treatments can help alleviate symptoms.

4. What Are the Next Steps?

Before ending your telehealth visit, ensure you understand the next steps in your treatment plan. Ask questions like:

  • Do I need to schedule a follow-up visit? If so, when?
  • Should I monitor my symptoms at home? If so, how?
  • Will I need to undergo any tests or screenings in person? Having a clear idea of what’s expected after the consultation ensures you stay on track with your care.

5. How Can I Reach You for Follow-Up Questions?

Telehealth consultations can sometimes feel rushed, and you may have additional questions after the appointment. Make sure you ask your doctor about the best way to follow up. Whether it’s through an online patient portal, phone, or email, knowing how to stay in touch will give you peace of mind in case new questions arise.

Be Wiser When Making Telehealth Calls

Asking the right questions during a telehealth consultation ensures that you fully understand your diagnosis, treatment options, and next steps. By preparing in advance and covering topics like medication, follow-up care, and how to stay in touch, you’ll leave your virtual visit feeling confident and informed. Remember, this is your health, and taking an active role in the conversation empowers you to manage it effectively. Don't hesitate to seek clarity—it’s your right to fully understand your care.


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